Important information relating to changes to EML’s Cancellation Policy
Due to the evolving situation with COVID-19, EML has changed its Cancellation Policy relating to the Employer Training Calendar as of Tuesday 17 March 2020.
Please view our updated Cancellation Policy below.
Course Cancellation by EML
EML reserves the right to cancel any course at any point in time at its own discretion. Participants will be notified of cancellations using details supplied during registration.
A full refund for the cost of the ticket including the booking fee will be issued by EML for any fee-paying courses.
No refunds will be made for any other incidental expenses incurred by the participant for both paid and unpaid courses.
Cancellation by Participant
Where the Participant has requested cancellation of their ticket, and the course has not been cancelled by EML, then EML will refund the cost of the course including booking fee, as long as the request to cancel the ticket has been received at least 24 hours prior to the course commencement.
Refunds will not be issued for cancellations either not received or received within 24hours prior to the course commencement.
Where a course is provided free and cancellation is not received or received within 24hours prior to the course commencement, EML reserves the right to refuse the participant to register for future courses.
Where a participant does not attend a course, and does not provide communication of non-attendance (no show) no refund will be made (where there is a fee for the course). EML also reserves the right to refuse the participant to register for future courses.
No refunds will be made for any other incidental expenses incurred by the participant for both paid and unpaid courses.
Participants wishing to cancel ticket/s should email mutualbenefits@eml.com.au and include their full name, course title, and order number. In most cases, refunds will be made directly to the credit card that was used to purchase the ticket and should appear in the purchasers account within 3-5 business days.
Ticket Transfer
Tickets are transferrable subject to notice and cancellation periods outlined above.
Participants wishing to transfer ticket/s should email mutualbenefits@eml.com.au and include their full name, order number, the name of the course they wish to transfer their ticket from, as well as the name of the course they wish to transfer their ticket to.
EML does not guarantee that additional sessions of a particular course will be held. If this is the case, a credit for another course title will be offered where possible, and subject to the notice and cancellation periods outlined above.