icare workers insurance (NSW)

Trusted provider of claims management for icare workers insurance

As a trusted provider of claims management for icare workers insurance since 2018, you can depend on us to help you or your staff to recover from injury and illness. After all, we’ve been helping people get their lives back for over 110 years.

We are the leading experts in workers compensation, driving innovation and setting the standard as the only workers compensation mutual in Australia. Our focus on personal injury claims management means that we have the knowledge and expertise to guide you through the complex world of workers compensation.

We work closely with icare, the NSW Nominal Insurer, to deliver their workers compensation claims service model. We have been the default claims service provider in NSW from 2018-2022, throughout the transformation of the Scheme to a fairer, more sustainable model that provides a better customer experience for both employers and injured workers. In fact, we are ranked by icare first in the Scheme for Quality Assurance.

Each year we manage over 70,000 claims for more than 28,000 NSW employers. Our industry experience and customer-centric approach has us working closing with workers and employers to achieve the best possible outcomes.

To achieve these positive return to work outcomes, we offer a range of services across New South Wales, including a rapidly increasing regional presence. These services can be tailored to the individual needs of every claim, whether it is for a psychological injury, or industrial deafness, or a complex medical injury.

The positive relationships our 1,500+ staff build with customers is our key measure of success. We care about achieving great outcomes and doing it with integrity and empathy.

Your needs are at the centre of everything we do. We commit to understanding your needs and appreciating your challenges.

phone: 13 77 22 email: newpiclaims@icare.nsw.gov.au